Privacy Policy

1. Introduction

National Spray Foam Advice ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Request removal quotes through our forms
• Contact us via email, phone, or contact forms
• Subscribe to our updates or newsletters

This information may include:

• Name and contact details (email, phone number)
• Property address and details
• Information about your spray foam situation
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Connect you with vetted spray foam removal specialists
• Respond to your inquiries and provide customer support
• Send you information about spray foam removal services
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

4. Information Sharing

4.1 Removal Specialists

When you request quotes, we share your contact information and property details with vetted spray foam removal specialists who can provide services in your area. These specialists are independent businesses, and we encourage you to review their privacy practices.

4.2 Service Providers

We may share your information with trusted third-party service providers who help us operate our website, conduct business, or provide services, provided they agree to keep your information confidential.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your personal information
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@nationalsprayfoamadvice.co.uk

8. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.