The discovery that your home’s spray foam insulation could be a problem is stressful enough. But the fear of being exploited by a rogue trader can make the situation feel overwhelming. Reports from bodies like Citizens Advice show a sharp rise in complaints related to both the mis-selling of spray foam and predatory removal services.
These scams not only cost homeowners thousands of pounds but can also result in shoddy work that fails a mortgage survey, leaving you back at square one.
At National Spray Foam Advice, our mission is to protect homeowners. We’ve created this essential checklist to help you identify the warning signs of a scam and choose a contractor you can trust.
The Rogue Trader Red Flag Checklist
Be extremely cautious if a company you’re dealing with exhibits any of these behaviours.
☐ 1. Aggressive Cold Calling & Pressure Selling
Reputable companies are busy with work from referrals and their website. They do not need to cold-call homeowners. Scammers often use high-pressure tactics, telling you that you must “act now” to get a “special price” that expires today. This is designed to make you panic and sign a contract without doing your research.
☐ 2. Vague or “Too Good to Be True” Quotes
A professional quote should be a detailed document, breaking down the costs for labour, materials, and waste disposal. A scammer’s quote might be a single, unusually low figure written on a piece of paper. If a price seems far cheaper than others, they are almost certainly cutting corners.
☐ 3. No Verifiable Trading Address or Company Information
A legitimate business will have a physical address (not just a P.O. Box), a proper landline phone number, and a VAT registration number listed on their website and documents. If this information is missing, or if they only use mobile numbers, be very wary. Check their details on the official Companies House website.
☐ 4. Refusal to Provide Proof of Insurance
Any professional contractor working on your property MUST have Public Liability Insurance. This protects you if there is any damage to your home. Ask to see a copy of their insurance certificate. If they cannot or will not provide it, end the conversation immediately.
☐ 5. Lack of Accreditations or Vague Claims
Scammers may claim to be “council approved” or “fully certified” without providing any proof. Look for affiliations with recognised industry bodies. A trustworthy removal company should be able to explain their certification process (e.g., BBA certification for their teams).
☐ 6. No Written Contract or Guarantee
Never proceed with work without a clear, written contract that outlines the exact scope of the work, the total cost, the payment schedule, and the details of the guarantee. The guarantee should cover the quality of the removal and the integrity of the roof timbers post-removal.
How to Find a Trusted Spray Foam Removal Company
Seek Independent Advice First: Before you even look for a removal company, speak to an impartial body. At National Spray Foam Advice, we can explain the process and what to expect, with no pressure or obligation.
Get Multiple, Detailed Quotes: Always get at least three quotes from different companies. This will give you a clear idea of the fair market rate for the job.
Check Reviews and Testimonials: Look for reviews on independent platforms, but also ask the company if they can provide you with references from previous clients.
Use a Vetted Network: The safest option is to use a service that has already done the due diligence for you. We maintain a network of removal specialists across the UK who have all been rigorously vetted for their insurance, qualifications, company history, and quality of work.
Don’t Let Fear Lead to a Bad Decision
Dealing with spray foam issues is a serious matter. Taking the time to find the right partner for the job is critical to protecting your property and your finances.
If you are concerned about a quote you’ve received or want to be connected with genuinely trusted and vetted specialists in your area
